What’s happening with your system?
Tell us if your system isn’t cooling or heating properly, is leaking, is making unusual noises, or is displaying an error code.
HVAC Not Working? We’ll Find the Problem.
We inspect your system, identify the problem and explain your repair options before any additional work is performed.
After-hours appointments available by arrangement.
You don't need to diagnose it. Tell us what changed
A few details help NRB prepare for the visit and focus on the right system
System
If you know your system’s type, brand or model, share those details with NRB.
Where / when
Where the issue is happening and when it started.
Access
Anything important about reaching the equipment.
Model / serial
Information can help when available, but it is not required to call or text.
How We Diagnose the Problem
System context
Your symptoms, system type and configuration guide the diagnosis.
Relevant checks
Electrical or mechanical checks help identify the cause.
Measurements
Operating readings help clarify the system’s condition when needed.
NRB has experience with mini-splits, central HVAC systems, PTAC units, rooftop/package units and residential boilers.
Service Call
On-site visit and diagnosis
Reference scope: up to two systems
Findings and repair options explained
Visit and diagnosis fee
The $150 Service Call includes the visit and diagnosis. If you approve additional work, the $150 already paid is deducted from the total.
Repair work is separate
Repairs, parts and refrigerant are quoted separately. NRB explains the work and cost before you approve it.
What counts as one system?
One system
Typical split or multi-zone ductless
For this Service Call reference, one condenser connected to one or more indoor units can count as one system.
Two systems
Two separate condensers count as two systems.
Not sure what you have? Call or text the system details you know.
You Stay in Control
If repairs, parts or refrigerant are needed, we explain the recommended work and cost and get your approval before proceeding.
Repair
Work to address the problem identified during the diagnosis.
Maintenance
Routine care when the findings point to a service need.
Deep Clean
A separate cleaning scope when heavier buildup calls for it.
Replacement
Equipment options when replacement is worth considering.
Serving Queens, Brooklyn, Manhattan, Bronx, Nassau County and Suffolk County
See recent HVAC work in context
View recent workCommon questions
Have an HVAC issue? Start with a Service Call
Call to tell NRB what's happening, or text the system details you know
Queens · Brooklyn · Manhattan · Bronx · Nassau County · Suffolk County